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Authorised Online Program Distributors

Review and complete the information below and a representative will contact you.

UK Authorised Online Agreement – Distributors

1. KONG Brand Representation
To ensure compliance with KONG’s Authorised Online Agreement, execute KONG brand strategy.

Spell KONG with all capital letters
Use KONG approved benefits copy and bullets
Utilize KONG approved images, represented in the approved order of importance

2. Retailer Type
Distributors may only sell to KONG Authorised Online Sellers. Eligible sellers must be pet specialty centric, over 85% of product mix is pet (units or sales value) with a main focus on dog and cat products. Must be registered as a KONG Authorised Online Seller prior to any business transactions.

Incorporate the full line of KONG Classic and treats
KONG brand advocates aspire to educate vs. sell the KONG brand
Selling on 3rd party sites (eBay, Amazon, Alibaba, etc.), drop-ship accounts, classified sites or direct messages on forums is strictly prohibited unless approved by KONG.

3. KONG’s Trademarks
Setting up businesses, registering domain names, or social media usernames that contain any of KONG’s trademarks is strictly prohibited.

4. Maintain current business information and disclose all locations, retailers and sellers that carry KONG product
Keep up-to-date company information and disclose all retail locations that carry KONG through the term of your Authorised Online Agreement with KONG.

Qualifying sales must be made through: Authorised brick and mortar stores, e-commerce sites or temporary store fronts (events, trade shows, pop up stores, etc.)

5. Sell KONG products in original packaging
May not modify original KONG packaging in any way before reselling. This will ensure quality control, guaranteeing product is genuine.
Authorised Online Agreement- Distributors

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Learn More about our 60-Day Satisfaction Guarantee

At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG product you purchased from one of our Authorized Sellers, we’ll gladly provide you with a Manufacturers Coupon for a product replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the KONG Satisfaction Guarantee is not available for products purchased from unauthorized sellers.

You must submit your Guarantee request within 60 days of the date of purchase

How To Claim The Guarantee

Complete this "Contact Us" form, and within the "Comments/Explanation" include:
Satisfaction Guarantee Claim

You will also need to include the product name, when and where the product was purchased, and upload a file of proof of purchase.

A Guarantee Request will not be approved without proof of purchase.

You may be required to mail your KONG product back to us.
Please note you are responsible for costs incurred in shipping.
KONG is not liable for lost in-bound packages, we suggest sending your item via an insured, traceable means, such as UPS or FedEx or insured USPS mail.

The KONG Satisfaction Guarantee is only available in the United Sates

KONG reserves the right to deny Guarantee requests in its sole discretion if it determines that a customer is abusing the Guarantee or has engaged in fraud.


If you would like to download a copy of the document Click Here
*If you want to get started, begin here by clicking below to update all KONG benefits copy, feature bullets and images (KONG Shaped rubber toys and Consumables)