Product Inquiries

We’d Love To Hear From You

We love to hear from pet owners, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people.

** Please note, this is not the donation request form. Please click here for all event/donation requests.

Or, for Media Inquiries, please complete the Media Requests form.

Please fill out the form for all other inquiries.

16191 Table Mountain Parkway
Golden, CO 80403-1670
Tel: 303.216.2626

All * fields are required

Your Information

Pet Information

XS, Small, Medium, Large, XL, XXL

Attach Image of Product*

(limit 6MB, JPG, GIF, PNG images also allowed.)

Attach a Close-up Image of the Receipt

(limit 6MB, JPG, GIF, PNG images also allowed.)

Learn More about our 60-Day Satisfaction Guarantee

At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG product you purchased from one of our Authorized Sellers, we’ll gladly provide you with a Manufacturers Coupon for a product replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the KONG Satisfaction Guarantee is not available for products purchased from unauthorized sellers.

You must submit your Guarantee request within 60 days of the date of purchase

How To Claim The Guarantee

Complete this "Contact Us" form, and within the "Comments/Explanation" include:
Satisfaction Guarantee Claim

You will also need to include the product name, when and where the product was purchased, and upload a file of proof of purchase.

A Guarantee Request will not be approved without proof of purchase.

You may be required to mail your KONG product back to us.
Please note you are responsible for costs incurred in shipping.
KONG is not liable for lost in-bound packages, we suggest sending your item via an insured, traceable means, such as UPS or FedEx or insured USPS mail.

The KONG Satisfaction Guarantee is only available in the United States

KONG reserves the right to deny Guarantee requests in its sole discretion if it determines that a customer is abusing the Guarantee or has engaged in fraud.