Contact KONG

At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG dog/cat toy, treat/snack or recovery collar product that you have purchased from one of our authorized sellers, we’ll gladly provide you with a replacement product or a refund. KONG reserves the right to deny product claims if it determines the customer is abusing the satisfaction guarantee or has engaged in fraud. The KONG satisfaction guarantee offers both replacement and refund options for consumers in the United States and we provide refunds for our Canadian consumers. For our Canadian residents, please be sure and provide us your full first and last name as well as your complete mailing address for your refund check to be processed.

If you are submitting a claim for multiple products, please submit an individual claim for each product.

Our policy requires just two items to service your claim:

Receipt For Proof of Purchase: Your receipt image must include the retail store name, purchase date within the past 60 days & the purchase price of the individual toy. Unfortunately, we cannot accept a copy of a credit card statement as it does not include the details of the purchase. Even if the KONG product was received as a gift, a receipt is still a must.
Image of Product: An image of your damaged KONG product for identification.

Accessory items like a bed, crate, collar, leash, harness, crate pad, tactical vest, etc. are manufactured by our Trusted Licensee Partners and are not included in our 60 Day Satisfaction Guarantee Program. Because we are unable to control the quality of our products sold by unauthorized sellers, the KONG 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. Our 60 Day Satisfaction Guarantee Program includes KONG dog/cat toys, treats/snacks and recovery collar.

Looking for product support for a collar, leash, harness, bed, crate mat, crate, etc?
Curious about a KONG accessory item in general?

Items like a bed, crate, collar, leash, harness, crate pad, tactical vest, etc. are manufactured by our Trusted Licensee Partners. Because accessories are manufactured by our Trusted Licensee Partners and not KONG, they are not included in our 60 Day Satisfaction Guarantee Program.

Curious about where to find an active or discontinued KONG product?

We are here to help – extend a paw our way!

To make this process easier and quicker, please upload an image of the product that you are looking for.

We love to hear from pet parents, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people. Let us know how we can help!

To submit a claim for a damaged KONG product, please select the Product Claims category above and to the left.

We love to hear from pet owners, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people.

In order to process claims related to our products, we require a receipt to provide proof of purchase and verify authenticity. Your receipt image must include the retail store name and purchase date and the purchase price of the individual toy. Additionally, we are unable to take claims over the phone because we require this visual proof of purchase and an image of the damaged product. For this reason, you must make a claim here on our website platform.

We love to hear from pet owners, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people.

In order to process claims related to our products, we require a receipt to provide proof of purchase and verify authenticity. Your receipt image must include the retail store name and purchase date and the purchase price of the individual toy. Additionally, we are unable to take claims over the phone because we require this visual proof of purchase and an image of the damaged product. For this reason, you must make a claim here on our website platform.