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Online Seller Application

Review and complete the information below and a representative will contact you.

Effective April 16, 2018

Any previous Agreements are superseded by this updated Agreement and Policy

KONG is committed to ensuring a consistent customer experience and maintaining a high-quality product line across all distribution channels. To ensure compliance, download and review KONG’s Authorized Online Seller Agreement, Reseller Policy, and MAP Policy. Following the review of these documents complete the below application in its entirety. Click here for the Authorized Reseller Policy, Authorized Online Seller Agreement, MAP Policy, and 2019 KONG MAP Price List.

All * fields are required
Company Physical Address
Company Mailing Address (if different from Physical Address)

Entity Type

* Do you currently have or have you previously had an account with KONG?

* Do you purchase KONG Products from any Distributors or Wholesalers?

* Do you store or intend to store your inventory of KONG Products at a location other than the Company Physical Address identified above?

* Do you use any third-party fulfillment service to store inventory or fulfill orders of KONG products?

* Has the applicant ever been a debtor in bankruptcy, insolvency, or similar proceeding?

* Has any company in which any of the Applicant's principals have an ownership interest ever been a debtor in a bankruptcy, insolvency, or similiar proceeding?

* Are there any pending lawsuits involving the Applicant?

If you checked "Yes" for any of the previous three questions please attach addtional sheet(s) explaining these matters in detail,*

(limit 6MB, PDF files preferred. JPG, GIF, PNG images also allowed.)

Please identify all websites where you wish to market for sale and sell KONG Products (one per line, exact spelling required). Example: Example: name “ABC Store”/ Merchant ID
Learn More about our 60-Day Satisfaction Guarantee

At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG product you purchased from one of our Authorized Sellers, we’ll gladly provide you with a Manufacturers Coupon for a product replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the KONG Satisfaction Guarantee is not available for products purchased from unauthorized sellers.

You must submit your Guarantee request within 60 days of the date of purchase

How To Claim The Guarantee

Complete this "Contact Us" form, and within the "Comments/Explanation" include:
Satisfaction Guarantee Claim

You will also need to include the product name, when and where the product was purchased, and upload a file of proof of purchase.

A Guarantee Request will not be approved without proof of purchase.

You may be required to mail your KONG product back to us.
Please note you are responsible for costs incurred in shipping.
KONG is not liable for lost in-bound packages, we suggest sending your item via an insured, traceable means, such as UPS or FedEx or insured USPS mail.

The KONG Satisfaction Guarantee is only available in the United Sates

KONG reserves the right to deny Guarantee requests in its sole discretion if it determines that a customer is abusing the Guarantee or has engaged in fraud.


By submitting this The Kong Company, LLC Authorized Online Seller Application (the “Application”), Applicant acknowledges that authorization to sell on the Requested Websites is granted only once Applicant and The Kong Company, LLC (“KONG”) have both executed The KONG Company, LLC Authorized Online Seller Agreement. Submitting this Application does not authorize Applicant to sell KONG Products on the Requested Websites, and KONG has no obligation to accept Applicant’s request to sell KONG Products on any or all of the Requested Websites. If Applicant is approved to sell KONG Products on any or all of the Requested Websites, Applicant agrees that it will abide by the terms in The Kong Company, LLC Authorized Online Seller Agreement with respect to any approved websites. Applicant indicates such agreement by signing The Kong Company, LLC Authorized Online Seller Agreement uploaded.